Reference

How raja15 Handles Your Privacy

Your account details, wallet information and activity on raja15 are handled with clear rules — no guesswork, no hidden sharing.

Data You ControlWallet SecurityAccount PrivacyNo Hidden Sharing
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raja15 How raja15 Handles Your Privacy
raja15 The Data raja15 Collects From Your Account

The Data raja15 Collects From Your Account

When you open an account, we collect the basics: your name, contact details, and the wallet credentials you link — whether that is bKash, Nagad, or Rocket. Transaction records are stored to process your deposits and withdrawals accurately. Device data such as your browser type and IP address helps us detect unusual login attempts. We do not sell your personal information to

third parties. Everything we hold is used to run your account, verify your wallet, and keep your session secure. You can request a summary of the data we hold by contacting our support team directly.

PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If something about your data does not feel right — a login you did not make, a wallet link you want removed, or a request to delete your account details — our support team handles these directly. Reach us through the channels below and we will respond with a clear answer, not a template reply.

Live Chat Support Open the chat window inside your account dashboard. Describe your privacy concern and an agent will pull up your account data record to assist you directly.
Email Data Request Send your data access or deletion request to our support email. Include your registered mobile number linked to your bKash, Nagad, or Rocket wallet for faster verification.
Account Settings Path From your account dashboard, go to Settings then Privacy. You can review linked wallet details, active sessions, and connected device history from that single screen.
HOW WE PROTECT YOU

Privacy Standards We Keep Consistent

We do not treat privacy as a footnote. These are the four commitments that shape how your data is stored, shared, and secured across every part of your account — from your first deposit via Rocket to your most recent session on mobile.

Encrypted Data Storage

Your account credentials and linked wallet details are stored using encryption. This applies to bKash, Nagad, and Rocket wallet references stored against your profile.

No Third-Party Data Sales

We do not sell, rent, or trade your personal information. Data shared with payment processors like bKash or Nagad is strictly what those rails require to complete a transaction.

Session Monitoring

Every login session is logged with device type and IP. If we detect a login from an unfamiliar device, your account flags the activity so you can review and act on it.

Data Deletion on Request

You can request full deletion of your personal data. We process these requests in line with our retention policy — subject to any legal holds applicable in your region.

Key Privacy Terms You Should Know

These are the words that come up most when we talk about data privacy. Plain definitions — no legal jargon, no filler.

What is personal data in this context?

Personal data is any information that can identify you — your name, mobile number, email address, and the wallet details you link to your account, such as your bKash or Nagad number.

What does data processing mean?

Data processing covers every action taken with your information — collecting it when you register, storing it on secure servers, using it to verify your wallet, and deleting it when requested.

What is a data controller?

The data controller is the entity that decides why and how your personal data is used. In this case, that is raja15 — responsible for your account data and wallet-linked information.

What does KYC mean for my account?

KYC stands for Know Your Customer. It is the identity verification step we run when you request a withdrawal, ensuring the account matches the wallet — bKash, Nagad, or Rocket — you are withdrawing to.

What is a privacy policy?

A privacy policy is the formal document that explains what data we collect, why we collect it, who can see it, and how long we keep it. Ours covers all activity on your raja15 account.

What is a data breach?

A data breach happens when personal information is accessed without authorisation. We monitor for this continuously and will notify you through your registered contact if your account data is affected.

Privacy Questions We Hear Most Often

Real questions from people going through their account settings or reading the privacy policy for the first time. We have kept the answers short and direct.

Your wallet number is passed only to the payment processor to complete the transaction. We do not share it with advertisers, analytics firms, or any other third party. Availability depends on local law and eligible regions.

Go to Settings in your account dashboard and select Privacy, or contact our support team via live chat. We will send a summary of your stored data to your registered contact within the period stated in our policy.

Yes. Submit a deletion request through support chat or email with your registered mobile number. We process deletions in line with our retention schedule and any legally required hold periods that apply in your region.

Inactive account data is retained for the period required by applicable regulations in your region. After that window closes, personal information not needed for legal or financial record-keeping is removed from our active systems.

We use session logging, device tracking, and encrypted credential storage. Any login from an unfamiliar device is flagged on your account. You can also review active sessions from your Settings page and end ones you do not recognise.

Yes. Your transaction history and session activity are stored against your account only. This data is used for account support and verification — it is not shared or visible to other accounts on the platform.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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