Data We Collect and Why We Hold It
We collect the information you give us when you register — your name, email address, phone number, and the payment method you use to fund your account. When you deposit via bKash, Nagad, or Rocket, we record the transaction reference and wallet number to verify the
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payment and process your withdrawal back to the same wallet. We also collect device data — your browser type, IP address, and session timestamps — to detect unusual login activity and protect your account from unauthorised access. If you contact our support team, we keep a
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record of that conversation to resolve your query and improve how we handle similar issues. We do not sell your personal data to third parties for marketing. Data shared with payment processors like bKash, Nagad, or Rocket is limited to what those services need to complete
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your transaction. We retain your account data for as long as your account is active and for a period after closure as required by applicable rules in your eligible region. You can request a copy of your data or ask us to delete it by writing
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to our data contact address. Availability of this service depends on your local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.